Konica-minolta bizhub C200 Manuel d'utilisateur Page 160
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- Table des matières
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
C200 10-2
Fax/Scan function troubleshooting
10
10 Fax/Scan function troubleshooting
10.1 Cannot send data
When data transmission fails, refer to the following table for corrective action. If the action also fails to enable
successful transmission, contact your service representative.
2
Note
When transmission fails, a TX report is output. For details, refer to "TX Report" on page 7-9. (If the TX
report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to "Displaying an error message" on page 10-5.
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User’s Guide [Copy Operations].
10.1.1 G3 Fax
10.1.2 Internet fax/IP address fax/network fax/scan transmission (E-Mail/FTP/SMB)
Checkpoint Action
Is the sending procedure correct? Check the sending procedure again and retry.
Is the recipient’s fax number cor-
rect? Are the one-touch address
and the program address registered
correctly?
Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used.
Check that they are registered correctly. For example, print out an address
book list to see registered numbers are correct.
Correct errors if any.
Is the phone line setting correct? Is the setting for [Dialing Method] in the Utility screen appropriate for the phone
line being used?
Check the setting and correct it if anything is wrong.
Is the modular cable correctly con-
nected?
Isn’t the modular cable disconnected?
Check the modular cable connection and connect it if it is disconnected.
Is the recipient side free from trou-
ble?
Check for trouble on the recipient machine, such as fax power disconnection
and an empty paper tray.
Call the recipient and check.
Is the password entered at pass-
word transmission correct?
Check the destination password, and retransmit with the correct password.
Checkpoint Action
Is the volume of E-Mail message to
be sent exceeded the SMTP server
capacity?
When the SMTP server capacity is specified, an error occurs and transmission
fails if that value is exceeded. For details on the SMTP server capacity setting,
refer to the User’s Guide [Network Administrator].
Is the sending procedure correct? Check the sending procedure and retry. For details on the sending procedure,
refer to "Operation flow" on page 4-2.
Are network settings and connec-
tion correct?
Check that the network settings and connection are correct. For details on net-
work settings, refer to the User’s Guide [Network Administrator].
Is the E-Mail address of the machine
specified?
Check the E-Mail address of the machine, and specify the address if neces-
sary. For details on specifying the E-Mail address of this machine, refer to the
User’s Guide [Network Administrator].
Are all cables connected correctly? Check that the network cable, and modular cable are correctly connected.
Are the recipient’s fax number and
address correct? Are the one-touch
address and the program address
registered correctly?
Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used. Check that they are registered correctly.
For example, print out an address book list to see registered numbers are cor-
rect.
Is the recipient side free from trou-
ble?
Check for trouble on the recipient machine, such as fax power turned off and
an empty paper tray. Call the recipient, for example, and check.
- Introduction 2
- Using menu trees 4
- Contents 5
- 11 Appendix 12
- 12 Index 12
- About this manual 13
- Screen images 14
- C200 x-14 15
- C200 x-15 16
- User’s Guides 17
- Before using Network 18
- Scan/Fax/Network Fax 18
- 1.1 Information 19
- 1.1.2 Account track 20
- 1.2 Overview 21
- 1.2.2 Available Fax functions 22
- Control panel/touch panel 25
- 2 Control panel/touch panel 26
- C200 2-3 27
- Reminder 27
- 2.2 Touch panel 28
- Sent documents 96 30
- Received documents 96 30
- Type Description 31
- 1 Select an RX user box 32
- 2.3.1 Checking the settings 34
- 2 Touch [Register] 35
- 3 Touch [Default Settings] 35
- Registration of basic 38
- 3.1 To begin operation 39
- Administrator] 40
- 3.2 Address Registration 41
- 3.3 Optional settings 42
- Transmitting data 43
- 4 Transmitting data 44
- C200 4-3 45
- 4.1.2 Fax (G3)/Broadcasting 46
- C200 4-5 47
- 4.1.3 Recalling a program 48
- C200 4-7 49
- 4.3.1 Screen layout 53
- 4.3.2 One-Touch 53
- 4.3.3 Search One Touch 55
- 4.3.4 LDAP Search 56
- 4.3.5 Dial 58
- 4.3.6 Dial - Fax 59
- 4.3.7 Dial - Internet Fax 60
- 4.3.8 Dial - IP Addr. Fax 61
- 4.3.9 Dial - IP Relay 62
- 4.3.10 Dial - E-Mail 63
- 4.3.11 On-Hook (G3) 63
- 4.4 Quality settings 65
- 4.4.3 Reduction/Area (G3) 67
- 4.4.4 Color (E-Mail/FTP/SMB) 68
- 4.5 Fax Menu 70
- Setting Description 71
- 4.5.10 Fax - Password TX (G3) 74
- 4.5.11 Fax - Remote Copy (G3) 74
- C200 4-38 80
- 4.6 Redialing 81
- Receiving data (G3/IP/I-FAX) 82
- 5.1 Receiving (G3) 83
- 5.2 Receiving (I-FAX) 84
- 5.2.3 Activity Report 85
- 5.2.4 RX Doc. Header Print 85
- C200 5-5 86
- 5.3 Receiving (IP) 87
- 5.4 Memory reception 88
- 5.5 Printing received faxes 89
- 6.1 Memory RX (GS3/IP/I-FAX) 93
- Sender ReceiverConfidential 94
- 6.3 Polling TX/RX (G3) 95
- 6.4 Bulletin (G3) 96
- 6.6 Forwarding Fax (G3) 98
- Explanation of reports/lists 99
- 7.1 Types of reports/lists 100
- 7.2 Print List menu tree 101
- 7.3 Common lists 102
- 7.3.2 RX Report 103
- 7.3.3 Bulletin List 104
- 7.3.4 One-Touch List 105
- 7.3.5 Program List 106
- 7.4.1 Activity Report 107
- 7.4.2 TX Report 107
- 7.4.3 Broadcast Report 108
- 7.4.4 Setting List 109
- 7.5.1 Memory Clear Report 110
- User Settings / User 111
- Management / One 111
- Touch/Box Reg 111
- 8.1.1 User Settings 112
- 8.1.2 User Management 112
- 8.1.3 One-Touch/Box Reg 113
- 8.2 User Settings 115
- 8.3 User Management 119
- 1 Touch [Memory RX ON/OFF] 120
- 3 To print, touch [Lock OFF] 120
- 2 Touch [One-Touch/Box Reg.] 121
- 3 Touch [One-Touch] 121
- 8.4.3 One-Touch Copy 124
- 8.4.5 Specifying fax settings 125
- Parameter Description 126
- 3 Touch [Bulletin] 133
- Administrator Management 135
- 9.1 Initial settings 136
- 9.1.5 E-Mail 137
- 9.1.6 SMB 137
- 9.1.7 FTP 137
- 9.2.1 System Settings 138
- 9.2.2 Administrator Settings 138
- 9.2.3 Document Management 139
- 9.2.4 Fax Settings 139
- 9.2.5 TX Settings 140
- 9.2.6 RX Settings 140
- 9.2.7 Report Settings 140
- C200 9-8 142
- 9.4 Administrator Settings 143
- 9.5 Document Management 144
- 9.6 Fax Settings 151
- 9.7 TX Settings 155
- 9.8 RX Settings 156
- 9.9 Report Settings 158
- Fax/Scan function 159
- 10.1 Cannot send data 160
- 10.2 Cannot receive data 161
- C200 10-4 162
- 10.3.1 G3 Fax 163
- 10.4 Error code lists 164
- 10.4.4 SMB file transmission 165
- 10.4.6 IP relay transmission 166
- 7 CAUTION 167
- Appendix 168
- 11.1.7 Faxing specifications 170
- 11.2 Entering text 171
- Copyright 176
- 2008.11A02F-9589-11 176
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